Terms of Use

GO MD USA, LLC operates this website (the "Site") for informational, educational, and communication purposes. You are welcome to browse the Site and download material displayed on the Site for non-commercial, personal use only, as long as you keep all copyright and other proprietary notices contained on the materials. However, you may not distribute, modify, transmit, reuse, report, or use the contents of the Site for public or commercial purposes, including text, images, audio, and video, without obtaining written permission from GO MD USA, LLC. By using our Site, you confirm that you are at least 16 years old. If you are between 16 and 18 years old, you may use our Site with legal parental or guardian consent. Thus, you agree that you are at least 18 years of age, have legal parental or guardian consent, and are fully capable of entering into the terms, conditions, representations, and warranties set forth in the Terms. Otherwise, please exit the Site. Your use of the Site is also subject to the following terms and conditions ("Terms and Conditions") and all applicable laws. By accessing and browsing the Site, you agree to accept, without limitation or qualification, the Terms and Conditions, and acknowledge that any other agreement between you and GO MD USA, LLC is no longer in effect. We reserve the right to modify these Terms and Conditions at any time, and any such changes will be effective immediately upon posting on the Site. It is your responsibility to review the Terms and Conditions regularly for any changes. We will provide advance notice of any material changes by email if possible, but reserve the right to make such modifications immediately if necessary.

Terms and Conditions

All content on the Site should be assumed to be copyrighted unless otherwise stated, and may not be used except as specified in these Terms and Conditions or in the text on the Site without the written permission of GO MD USA, LLC. GO MD USA, LLC neither warrants nor represents that the use of the materials on the Site will not infringe the rights of third parties not owned by or affiliated with GO MD USA, LLC.

GO MD USA, LLC makes reasonable efforts to ensure that the information on the Site is accurate and up-to-date but does not make any warranties or representations regarding its accuracy. GO MD USA, LLC assumes no responsibility or liability for any errors or omissions in the content on the Site.

Your use and browsing of the Site is at your own risk. Neither GO MD USA, LLC nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising from your access to or use of the Site. Everything on the Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. You should check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. GO MD USA, LLC also assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.

Any communication or material that you send to the Site, including data, questions, comments, or suggestions, whether by electronic mail or other means, will be considered non-confidential and nonproprietary. GO MD USA, LLC, or its affiliates may use anything you transmit or post, including reproducing, disclosing, transmitting, publishing, broadcasting, and posting it. Moreover, GO MD USA, LLC, is free to utilize any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose, including the development, manufacturing, and marketing of products using such information.

Unauthorized access or use of data or systems is prohibited, and violating the security of our Site may result in criminal and civil liability. GO MD USA, LLC, may investigate incidents involving such violations and may cooperate with law enforcement if there is suspicion of a criminal violation. Unauthorized access may include attempting to probe, scan, or test the vulnerability of the Site or breaching security or authentication measures, monitoring data or traffic without authorization, interfering with service to any user, host, or network, including mail bombing, news bombing, and other flooding techniques, attempting to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous remailers, and using manual or electronic means to avoid any use limitations.

The images of people or places displayed on the Site belong to GO MD USA, LLC, or are used with permission. The use of these images is prohibited unless you have specific permission provided elsewhere on the Site or allowed by these Terms and Conditions. Unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

The Trademarks displayed on the Site, including logos and service marks, are the property of GO MD USA, LLC and other third parties, and may be registered or unregistered. Unless explicitly permitted in these Terms and Conditions or by the respective owner of a Trademark, no license or right to use any Trademark displayed on the Site is granted, and any unauthorized use is strictly prohibited. GO MD USA, LLC reserves the right to pursue legal action, including criminal prosecution, for any misuse of its Trademarks or other Site content.

GO MD USA, LLC has not reviewed all of the websites linked to the Site and is not responsible for the content of any off-site pages or other websites linked to the Site. If you choose to access any such linked sites, you do so at your own risk.

While GO MD USA, LLC may occasionally monitor discussions, chats, postings, bulletin boards, and similar locations on the Site, it is not obligated to do so and assumes no responsibility or liability for their content. GO MD USA, LLC is not liable for any errors, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracies that may be contained within such locations on the Site. You must not post or transmit any material that is unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane, or that may encourage criminal behavior, lead to civil liability, or violate any law. GO MD USA, LLC will cooperate with law enforcement authorities or court orders requesting or directing the disclosure of the identity of anyone posting such information or materials.

Any data, questions, comments, suggestions, or other material that you send to the Site, whether by electronic mail or otherwise, except for personally identifiable information collected when registering for events or making an information request, will be deemed non-confidential and nonproprietary. GO MD USA, LLC, or its affiliates may use any information you transmit or post for any purpose, including reproduction, disclosure, transmission, publication, broadcast, and posting. Moreover, any ideas, concepts, know-how, or techniques contained in your communication may be freely used by GO MD USA, LLC, for any purpose, such as developing, manufacturing, and marketing products. Please refer to our Privacy Policy for information on how we collect and use your personally identifiable information.

GO MD USA, LLC, reserves the right to update these Terms and Conditions by posting revisions at any time. By accessing the Site, you agree to be bound by any such revisions and are advised to check this page regularly for the current Terms and Conditions.

Affordable Connectivity Program Terms & Conditions

Please take the time to carefully review these Terms and Conditions of Service for the GO MD USA, LLC Affordable Connectivity Program (ACP). This Agreement establishes a legal binding relationship between you and GO MD USA, LLC when you opt-in, enroll, use the ACP service, or make any changes to your account. It is essential that you understand your legal rights under this Agreement, as certain disputes may need to be resolved through arbitration rather than a court trial. GO MD USA, LLC retains the right to amend or adjust this Agreement at any time and at its sole discretion. Any such changes or modifications will be binding upon you and will be posted on the GO MD USA, LLC website at gomdcare.org. We recommend checking the website regularly to stay up-to-date with the latest changes to this Agreement.

The Service Agreement

Kindly read this Agreement for GO MD USA, LLC Affordable Connectivity Program ("ACP") Terms and Conditions of Service carefully as it constitutes a legally binding agreement between you and GO MD USA, LLC. It takes effect when you opt-in, enroll in the GO MD USA, LLC Wireless ACP service, use it, or modify your account. The Agreement outlines essential information about your legal rights and mandates that particular disputes be resolved via arbitration instead of a court trial. GO MD USA, LLC reserves the right to modify or change this Agreement at any time and at its sole discretion. Once posted on the GO MD USA, LLC website at gomdcare.org, any modifications or changes to this Agreement become binding on you. You should visit the GO MD USA, LLC website regularly for updates to this Agreement.

The service agreement comprises this Agreement, the GO MD USA, LLC General Terms and Conditions of Service, the GO MD USA, LLC ACP Terms and Conditions of Service (if you enroll in the ACP program), and any other referenced policies or documents. If there are conflicts, the order of precedence is as follows: (1) this Agreement, (2) the ACP Terms and Conditions of Service, and (4) the General Terms and Conditions of Service.

The ACP is a benefit program of the Federal Communications Commission ("FCC"), which launched on December 31, 2021, and aims to make broadband more affordable for struggling households. Eligible households may receive a discount of up to $30 per month towards broadband service, or up to $75 per month for households on Tribal lands, as defined by FCC rules. Furthermore, eligible households can receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 but less than $50 toward the purchase price. Each household is limited to one monthly service discount and one device discount. ACP benefits are accessible from any participating provider of your choosing, and you may transfer your monthly service benefit to another provider at any time. Consumer eligibility, provider participation, product availability, and FCC and USAC approval govern the ACP benefit's availability. The discount is available each month the customer maintains ACP services and eligibility.

By subscribing or applying to GO MD USA, LLC services supported by the ACP, you authorize GO MD USA, LLC and its contracted partners to collect, use, share and retain your personal information, including information necessary to determine eligibility for the ACP program, such as full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the ACP service discount was initiated and terminated (if applicable), ACP connected device distribution date/type/make and model/status, usage status, and other compliance requirements, and the amount of support being sought.

To enroll in the ACP, an applicant must meet specific eligibility requirements and have a service address in a location where GO MD USA, LLC is authorized to offer ACP service as an approved Broadband Service Provider.

The following are the methods by which your household may be eligible for the Affordable Connectivity Program (ACP):

• Your household income meets the requirements.
• You or your child or dependent participates in specific government assistance programs.
• You or someone in your household is already receiving a Lifeline benefit.

Based on Your Income

If your household income is equal to or below 200% of the Federal Poverty Guidelines (FPG) based on your state and household size, then you qualify for the Affordable Connectivity Program (ACP). Please refer to the table below for the income limits by household size, which are set at 200% of the 2022 FPG.

Household Size

48 Contiguous States, D.C., and Territories

When you apply for the ACP, you might be required to provide evidence of your income, such as three consecutive pay stubs or a tax return.

Federal Assistance Programs

To qualify for the ACP, you (or someone in your household) must participate in one of the following programs:

• Supplemental Nutrition Assistance Program (SNAP)
• Medicaid
• Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
• Supplemental Security Income (SSI)
• Federal Public Housing Assistance (FPHA), which includes Housing Choice Voucher (HCV) Program (Section 8 Vouchers), Project-Based Rental Assistance (PBRA)/202/811, Public Housing, and Affordable Housing Programs for American Indians, Alaska Natives, or Native Hawaiians
• Veterans Pension and Survivors Benefit
• Free and Reduced-Price School Lunch Program or School Breakfast Program, including at U.S. Department of Agriculture (USDA) Community Eligibility Provision schools
• Received a Federal Pell Grant in the current award year

When applying for the ACP, you may be required to provide proof of participation in one of these programs by presenting a card, letter, or official document.

Tribal Assistance Programs

If you reside on qualifying Tribal lands, you are eligible for the ACP if either your household income is at or below 200% of the Federal Poverty Guidelines, or you (or someone in your household) participate in one of the federal assistance programs listed above, Bureau of Indian Affairs General Assistance, Head Start (only households meeting the income qualifying standard), Tribal Temporary Assistance for Needy Families (Tribal TANF), or the Food Distribution Program on Indian Reservations. When you apply for the ACP, you may be required to provide proof of participation, such as a benefit letter or official document.

If You Already Receive a Lifeline Benefit

The Affordable Connectivity Program (ACP) is designed by the Federal Communications Commission to provide assistance to low-income consumers in making communication services more affordable. If you are already receiving benefits from the ACP, you are automatically eligible for the program, and you can utilize both benefits simultaneously. You have the option to apply both benefits to the same or different services. To begin receiving discounts from the ACP, you can consult your internet service provider for further details.

Qualify Through Your Child or Dependent

Participation in one of the programs listed above by any member of your household makes your household eligible for the ACP benefit. This means that if, for instance, your child or dependent takes part in the Free and Reduced-Price School Lunch Program or attends a USDA Community Eligibility Provision school, your household is qualified for the ACP benefit.

Your eligibility to take part in the ACP will be determined by the National Verifier or a State Administrator, both administered by USAC. If you are a new applicant, you must complete an ACP application and certification form and provide supporting documents to confirm that you meet the eligibility criteria for the ACP benefit.

New ACP beneficiaries who subscribe to GO MD USA, LLC ACP services will receive a SIM card that allows them to access the GO MD USA, LLC network with a compatible GSM device. They may also be entitled to a one-time discount of up to $100 on a connected device. If the beneficiary has not yet received their one-time discount, GO MD USA, LLC will provide one broadband-enabled connected device in accordance with its Handset Policy and the ACP guidelines.

One ACP Discount Per Economic Unit Rule

The ACP provides support to one economic unit per household in the form of broadband service. An economic unit refers to a group of individuals who live at the same address, share expenses and income, and are not allowed to receive ACP benefits from multiple providers. Failure to comply with this rule is considered a violation of federal regulations, which could lead to de-enrollment from the ACP and prosecution by the government. By accepting the ACP benefit, you give consent to sharing personal identification information such as your name, telephone number, and address with USAC and/or its agents to confirm that you do not receive more than one ACP benefit. In case you or anyone in your family receives ACP assistance from another telephone or internet service provider, you give consent to transferring your benefit to GO MD USA, LLC.

ACP Benefit Availability

If the FCC declares that funding for the ACP is no longer accessible, GO MD USA, LLC will make an effort to inform you 30 days in advance that its ACP-supported service will be terminated. Once the ACP is terminated, customers have the option to subscribe to one of our service plans, which are available at the time, and pay the applicable undiscounted rate along with applicable taxes and fees.

Consent to Disclosure of Information

By submitting the GO MD USA, LLC ACP application, you give your consent for the release of your information, including financial information, to our designated agent for the administration of your service with GO MD USA, LLC. This consent remains in effect even after the termination of this Agreement. You also authorize GO MD USA, LLC to communicate with or access information from representatives of state or federal agencies concerning your eligibility and participation in the ACP. GO MD USA, LLC reserves the right to review your eligibility status at any time and may request written documentation of your household's income or participation in a qualifying federal or state program.

National Lifeline Accountability Database (NLAD)

When an applicant applies for ACP benefits, they will be automatically entered into the NLAD database upon enrollment in states that mandate its use. During the application process, the applicant's name, address, date of birth, and social security number will be provided to NLAD. The address will be verified for accuracy, and the applicant's identity will be verified. The applicant's eligibility for an ACP benefit from another provider will also be checked. If the applicant is currently receiving a benefit from another provider, GO MD USA, LLC will transfer the benefit to their services only with the subscriber's consent.

Activation of Service

When you enroll in GO MD USA, LLC's ACP services as a new applicant, the device you selected during enrollment (Tablet, Mobile Device, Hot Spot) will be delivered to the address you noted in the application. Alternatively, if you apply at a retail location, the device will be given to you after the enrollment and approval process. Your GO MD USA, LLC ACP service will be activated by making an outbound call, sending a text, using data, or confirming your desire to activate your service. You must accept the telephone number assigned to your GO MD USA, LLC account at the time of activation, and you will not acquire any proprietary interest in the assigned number. Your assigned number will not be changed unless required by a carrier or if a change is necessary to alleviate harmful or harassing situations. You cannot select a specific number for your GO MD USA, LLC service unless otherwise specified in the GO MD USA, LLC General Terms & Conditions. If applicable, you may choose to port your telephone number to GO MD USA, LLC once your ACP application has been approved. For more information, please contact customer service at (833) 706-3872

Account Activity Requirement

To continue receiving your benefit, it is necessary for you to use your device to make or answer a voice call, send a text message (if your device allows), use data, purchase minutes, or respond to direct contact from GO MD USA, LLC at least once every 30-day period.

Maintaining Eligibility and Service

You will continue to receive ACP service from GO MD USA, LLC as long as you maintain your eligibility for the program and the ACP remains active. In the event that GO MD USA, LLC determines that you are no longer eligible for the ACP service, you will be notified of the cancellation and given a 30-day notice to respond. Failure to demonstrate continued eligibility will result in the cancellation of your service and the loss of any remaining benefits. If you no longer meet the requirements for the ACP discount, you are required to notify GO MD USA, LLC within 30 days of this change to be removed from the program.

ACP is Non-Transferrable

Eligibility for the ACP benefit is personal to you. You may not transfer, to any third party, any of your rights or benefits received under the GO MD USA, LLC service, including but not limited to, any voice minutes or broadband data received under GO MD USA, LLC service funded by the ACP.

Monthly Service Period

The authorization period for your GO MD USA, LLC service usage is up to thirty (30) days, starting from the following dates, whichever is conclusively determined by GO MD USA Wireless at its sole discretion: (i) the date when your GO MD USA, LLC account became active; (ii) the date of the initial service transaction on your GO MD USA, LLC account; (iii) the receipt of the allotment of GO MD USA, LLC rate plan airtime; (iv) the purchase or addition of GO MD USA, LLC airtime; or (v) the date when you were deemed eligible for the GO MD USA, LLC plan. The anniversary date of your service, also known as the Service Period, is the first day of each month, and GO MD USA, LLC airtime will be added to your account in accordance with your rate plan, provided that you maintain eligibility for ACP service.

Monthly Service End Date

The GO MD USA, LLC Monthly Service Period ends on the last day of a 30-day period after your Anniversary Date. The Service End Date is determined by the following: (i) the date when your GO MD USA, LLC account was activated; (ii) the date when you made or received the first airtime transaction on your GO MD USA, LLC account; (iii) the date when you received your monthly allotment of GO MD USA, LLC airtime; (iv) the date when you added a GO MD USA Wireless airtime card; (v) the date when you were approved for GO MD USA, LLC ACP service plan; or (vi) the date when you removed your ACP benefit or were de-enrolled based on ACP rules, whichever can be conclusively determined by GO MD USA, LLC at its sole discretion.

Rates, Usage and Included Allotments

As long as you meet the ACP eligibility criteria, GO MD USA, LLC will provide you with a monthly data allowance while you are enrolled in their ACP-supported services.

Service Plan Options

The ACP discount may be applied to any available GO MD USA, LLC service plan. Service plans are posted on GO MD USA, LLC's website at https://gomdcare.org/acp-plans. Not all plans are available in all states.

Unlock Device Policy

Some devices provided by GO MD USA, LLC may be locked to the underlying carrier of your selected service plan. In these instances, GO MD USA, LLC does not have the ability to unlock your device. You will be able to use the device on the network of the carrier the device is locked to, but GO MD USA,LLC will not be able to unlock the device to be used on a different carrier’s network.

Termination Rights

GO MD USA, LLC reserves the right to terminate a customer's enrollment and/or permanently discontinue their service for fraudulent activity, misrepresentation, or other misconduct as solely determined by GO MD USA, LLC. Customers are not allowed to sell, rent, give away, or otherwise permit another person to use their GO MD USA, LLC ACP services while utilizing them. If you have any inquiries, concerns, feedback, or grievances regarding GO MD USA, LLC's ACP services, products, or offerings, please contact GO MD USA, LLC Customer Care at (833) 706-3872 or 611 from your GO MD USA, LLC service. Additionally, you can reach out to your state's Public Service Commission or Public Utility Commission.

Cancellation

You have the option to terminate your GO MD USA, LLC ACP services at any time. Nevertheless, if you have already utilized the service, you will not be eligible for any reimbursements on purchased equipment, including devices or any remaining funds in your account. Additionally, Monthly Service Fees are non-refundable. You can discontinue your account or modify your rate plan by dialing 611 from your GO MD USA, LLC device. Once your account has been de-enrolled from the ACP and your GO MD USA, LLC account deactivated, your phone number will no longer be accessible.

Questions or Complaints

If you need more details about the ACP or if you have any other questions or concerns, you can contact us by (833) 706-3872 . If you are unable to resolve your issues through our customer support, you may contact your local Public Utilities Commission. Alternatively, if you are a resident of one of the states listed below, you may refer your unresolved questions or complaints to the respective organizations:

Colorado

External Affairs Section, Consumer Affairs:
Colorado Public Utilities Commission:
1560 Broadway, Suite 250
Denver, CO 80202:
Phone 303‐894-2070 or 800‐456‐0858
Fax 303‐894 2532 or E‐mail: dora_puc_complaints@state.co.us.

Georgia

Georgia Public Service Commission's Consumer Affairs Unit
404-656-4501 or 1-800-292-5813.

Kansas

Kansas Corporation Commission:
Office of Public Affairs and Consumer Protection:
KCC‐Consumer Protection:
1500 SW Arrowhead Road
Topeka, KS 66604 or toll‐free 800‐662‐0027 or in Topeka 785‐271‐3140.
Hearing or speech impaired TDD Kansas Relay Center 800‐766‐3777.

Massachusetts

Massachusetts Consumer Division
Department of Telecommunications and Cable Consumer Division:
1000 Washington Street
Suite 820
Boston, MA 02118‐6500
617‐988‐8288 (Fax)
Or by calling:
6173053531
1‐800‐392‐6066 (Toll free)
consumer.complaints@state.ma.us.

Pennsylvania

Pennsylvania Utility Commission Bureau of Consumer Services 1–800-692-7380 or for FDD PA Relay Center 800-682-8706 (voice) or 800-682-8786(TTY).

Puerto Rico

Unresolved questions or complaints and to seek revision of any adverse decision contact:
Telecommunications Bureau of the Puerto Rico
Public Service Regulatory Board
500 Ave. Roberto H. Todd (Parada 18- Santurce)
San Juan, Puerto Rico 00907-3941.

Washington

Phone:
(888) 333-WUTC (9882) statewide toll-free
(360) 586-8203 TTY line for the hearing impaired
Online complaint form: http://www.utc.wa.gov/consumers/Pages/ConsumerComplaintForm.aspx

Mail:
Attn: Consumer Complaints
Washington Utilities and Transportation Commission
1300 S. Evergreen Park Dr. SW
Olympia, WA 98504-7250

Email: consumer@ut.wa.gov