Skip to main content
G GO MD USA
Check Eligibility

Notice of Privacy Practices

Last updated: May 1, 2026

Effective Date: May 1, 2026

Last Revised: May 1, 2026

THIS NOTICE DESCRIBES HOW PERSONAL HEALTH DATA ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Commitment to Your Privacy

GO MD USA LLC ("GO MD USA," "we," "us," or "our") is committed to protecting the privacy of your information. We are required by HIPAA, the HITECH Act, and other applicable laws to:

  • Maintain the privacy and security of your protected health information ("PHI").
  • Provide you with this Notice describing our legal duties and privacy practices.
  • Notify you following a breach of unsecured PHI.
  • Follow the terms of the Notice currently in effect.

This Notice applies to all information created, received, or maintained by GO MD USA in connection with our Health Link monitoring kit and associated coordination services.

What is Protected Health Information?

Protected Health Information ("PHI") is information about you, including basic demographic details, that relates to your physical or mental health status, the provision of coordination services, or payment for those services. Examples include:

  • Your name, address, phone number, email, and date of birth.
  • Insurance information, including Medicare and supplemental coverage details.
  • Physiological readings transmitted by your Health Link monitoring device (such as blood pressure, heart rate, weight, or glucose).
  • Health assessments and care plans.
  • Communications between you and our program coordination team.

How We May Use and Disclose Your PHI Without Your Authorization

The following categories describe the ways we may use and disclose your PHI without obtaining specific written authorization.

1. Care Coordination

We may use and disclose your PHI to provide and manage your monitoring program and related coordination services. This includes:

  • Sharing your PHI with authorized specialists and clinical staff involved in your monitoring program.
  • Reviewing the readings transmitted by your Health Link monitoring device to assess your health status.
  • Contacting you or a member of your care team if your readings indicate a need for follow-up.
  • Coordinating with other authorized providers involved in your care when permitted.

2. Payment

We may use and disclose your PHI to obtain payment for services. This includes:

  • Submitting claims to Medicare, Medicaid, and other third-party payers.
  • Verifying your insurance coverage and program eligibility.
  • Determining eligibility for billing purposes.
  • Communicating with your insurance carrier about claim adjustments or audits.

3. Program Operations

We may use and disclose your PHI in connection with our operational activities, including:

  • Quality assessment and improvement of the monitoring program.
  • Reviewing the performance of our coordination team and staff.
  • Accreditation, certification, and credentialing activities.
  • Conducting internal reviews, legal services, and audits.
  • Customer service activities, including responding to your questions.

4. As Required by Law

We will disclose PHI when required by federal, state, or local law, including in response to court orders, subpoenas, or government investigations.

5. Business Associates

We may share your PHI with third-party "business associates" who perform services on our behalf, such as billing or technology platforms. Our business associates are required by written contract to protect your information.

Your Rights Regarding Your PHI

You have the following rights regarding the PHI we maintain. To exercise these rights, submit a written request to our Privacy Officer.

  • Right to Inspect and Copy: You have the right to inspect and obtain a copy of your records.
  • Right to Request Amendment: If you believe information is incorrect, you may request an amendment.
  • Right to an Accounting of Disclosures: You may receive a list of certain disclosures we have made of your PHI.
  • Right to Request Restrictions: You may request limitations on how we use or disclose your PHI for coordination or payment.
  • Right to Confidential Communications: You may request that we communicate with you in a certain way or at a certain location.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

To file a complaint with GO MD USA:
GO MD USA LLC
Attn: Privacy Officer
3385 Airways Blvd, Ste 201
Memphis, TN 38116
Phone: 833-706-3872
Email: privacy@gomdcare.org

Acknowledgment

By submitting an intake form on gomdcare.org or by enrolling in services with GO MD USA, you acknowledge that you have been provided with this Notice of Privacy Practices and have had an opportunity to review it.