Effective Date: April 7, 2022

This Privacy Policy outlines the information that GO MD USA, LLC (referred to as "the Company," "we," "us," or "our") collects from or about you, as well as how we may use and disclose such information. Additionally, it includes information about your ability to control certain uses and disclosures of your information. Our Privacy Policy applies to our telecommunications and internet products and services, devices, GO MD USA-branded apps, and website, including your online account (collectively, referred to as "Services"). We encourage you to review our Privacy Policy carefully, as it applies to your use of our Services. Please note that GO MD USA may update its Privacy Policy periodically, so we recommend checking this page regularly for any changes.

Table of Contents

• Personal Information We Collect About You
• Sources of Personal Information We Collect
• Our Use of Your Personal Information
• How We Share, Sell, or Allow Access to Your Personal Information
• How You Might Share Your Personal Information with Third Parties
• Your Advertising Choices
• CPNI Disclosure
• Your Access, Deletion, and Consent Options
• California Consumer Privacy Rights
• How We Protect Your Personal Information
• Children’s Information
• Privacy Policy Changes
• How to Contact Us

Personal Information We Collect About You

We may collect Personal Information from or about you, depending on how you interact with us or our Services. Personal Information refers to information that can be used, either alone or in conjunction with other data, to identify, contact, or locate an individual, or to identify someone in a particular context. However, Personal Information does not include data that is not used to identify you, such as aggregate, de-identified, or anonymous information.

Information We Automatically Collect.

Depending on how you use our Services, we may automatically gather information about you, such as:

• Identity Information, such as your name, title, date of birth, gender, and preferred language.
• Government-Issued Identification Information, such as your Social Security number or government-issued identification information.
• Lifeline Eligibility Information, such as documentation of participation in an eligible government low-income or financial assistance program or documentation demonstrating proof of income, which will only be used to determine Lifeline eligibility.
• Contact Information, such as your mailing address, billing address, email addresses, and telephone numbers.
• Payment Information, such as credit and debit card information or other financial payment information, depending on the form of payment you choose.
• Billing Information, such as purchase and order history, billing information related to Call Detail Records, and IDs associated with billing and payments.
• Account Profile Information, such as your username or similar identifier and your account password.
• Correspondence Information, including information you may provide to us when you communicate with us through our website, via email, over the phone, or through postal mail, such as questions, concerns, and issues and your intended or actual use of our Services, as well as records of your communications with us.
• Marketing and Communications Information, such as your preferences in receiving marketing, promotions, and sales offers from us and our marketing partners.
• Information on Device, including any content stored on your Device when you relinquish, exchange, return, or recycle your Device or provide it to us or our vendors for maintenance. We do not access, use, disclose, share, sell, or retain this information, but you should remove or otherwise safeguard any Personal Information on your Device before giving your Device to us or our vendors.

Information You Provide.

We may collect information that you provide us, including:

• “Customer Proprietary Network Information” or “CPNI”, including information related to your use of the Company’s voice and text services, such as quantity of use, technical configuration, the types of Services you have, device location, and destination of communications (collectively, “Call Detail Records”) and related billing information.
• Usage Information, such as non-CPNI information about your use of the Services, including the date and time of your use, frequency of use, and the amount of data you use, and your activity on your device.
• Online Activity Information, such as information about your activity while using the Services, including websites you visit and activity on those sites, use of GO MD USA-branded preinstalled applications, apps you purchase, download, and use, and your interaction with our communications and advertisements. Review “Your Advertising Choices and Consent Preferences” below for more information.
• Location Information, such as the location of your device when it is connected to or using Global Positioning Satellites (“GPS”), the Company’s wireless network, or other location technology.
• Device and Computer Information, including your internet protocol (“IP”) address, browser type, operating system, software version, device type, model, or identifier, signal strength, power (on/off) status, and information about devices you tether to your device.

Information from Other Sources.

In addition, we may collect information about you from third-party sources, such as:

• Information from Affiliates, Partners, and Service Providers, such as business partners, retailers where you purchased the Company’s Services or devices, analytics vendors, advertising networks, and search information providers, including the information you provide those entities or that they automatically collect.
• Information from Trusted Third Parties, including information from commercially available sources, such as social media platforms, public databases, or data aggregators, which may include your demographic information, media consumption, previous purchases, shopping habits, loyalty program information, lifestyle preferences and interests, social media activity, or information to validate or update the information we collect from or about you.

Sources of Personal Information We Collect

We may collect Personal Information about you from various sources and through various means.

Information from You.

You may give us Personal Information, such as IdentityInformation, Government-Issued Identification Information, Lifeline EligibilityInformation, Contact Information, Payment Information, Billing Information,Account Profile Information, Correspondence Information, and Marketing andCommunications Information when you:

• Apply for or subscribe to our Services;
• Create an online account with us;
• Purchase products and Services from us;
• Communicate with us, including through our “Contact Us” page (do not submit any sensitive Personal Information, such as passwords, Social Security numbers, health information, or financial information, through the “Contact Us” page);
• Subscribe to our mailing lists or otherwise agree to receive marketing communications from us;
• Participate in our sweepstakes and promotions; or
• Complete our surveys or rate our products and Services.

Information from Your Use of Our Services

As you use or engage with our Services, we may use our network management technology and third-party analytics and advertising tools to automatically collect Personal Information, such as CPNI, Usage Information, Online Activity Information, Location Information, and Device and Computer Information. These tools may include cookies, web beacons, pixel tags, log files, local shared objects (Flash cookies), HTML5 cookies, or other technologies to collect information about your use of and interaction with the Services. Please see "Your Advertising Choices and Consent Preferences" below for additional details.

Information from Third Parties and Publicly-Available Sources

We may gather Personal Information from third parties such as affiliates, partners, service providers, social media platforms, data aggregators, public databases, and other commercially available sources. The different kinds of Personal Information we collect from or about you, including the data you provide us, data we automatically obtain through our Services, and data from third-party sources, may be combined by us and utilized or shared as outlined in this Privacy Policy.

Our Use of Your Personal Information

GO MD USA may use your Personal Information for business and commercial marketing purposes as described below, unless prohibited by law or regulation and subject to any instructions you provide to us.

Business Purposes

We may use your Personal Information for the following purposes related to our business:

• Verify Eligibility and Subscribe You to Our Service. To verify your eligibility for the Lifeline program and subscribe you to our service, including to execute requests to port your phone number.
• Provide Services. To provide you with our Services, including to initiate and render our Services, to maintain and manage our network, to anticipate and resolve problems with our network, information technology, and Services, to optimize our Services for devices, operating systems, web browsers, and apps, and to interact with third party services, at your request.
• Administration. To conduct analysis to understand the usage and operations of our Services, to develop new products or services, to improve our business, content, products, and Services, to determine compensation for our employees and agents, for training or quality assurance, and to process your Lifeline application and/or renewal.
• Customer Service. To respond to your questions and comments, send messages about your account status, alert you about technical issues, or otherwise contact and communicate with you when necessary.
• Billing and Payments. To process your purchases, including through use of cookies, bill and collect for purchases, complete payments, confirm your orders, and deliver products or Services to you.
• Prevention and Detection of Unlawful and Unauthorized Use. To prevent and detect fraud, abuse, and other unlawful and unauthorized use of our Services, including to investigate possible violations of and enforce our Terms and Conditions and any other contracts, and to otherwise protect the security or integrity of the Services, our business and property, and our rights and interests, and those of you, our other customers, and other carriers.
• Comply with Legal and Regulatory Obligations. To comply with our legal and regulatory obligations which arise from time to time, including responding to legal process, such as subpoenas, court orders, or search warrants.
• Emergency Situations. To respond to 911 requests and for other emergencies or exigencies, in cases involving danger of death or serious physical injury to you or any other person.

Commercial Marketing Purposes

We may utilize your Personal Information, such as Identity Information, Contact Information, CPNI, Usage Information, Online Activity Information, Location Information, Device and Computer Information, and Marketing and Communications Information, for the subsequent commercial marketing objectives:

• Generic Advertising. To advertise our products and Services to you through non targeted website ads, direct mail, email, or manual, autodialed, or prerecorded calls and texts, each with your consent, where necessary.
• Interest-Based Advertising. To serve you promotional offers, content, advertisements, and other marketing about our products and Services or those of our affiliates, partners, and third parties, tailored to your interests, on websites, applications, social media, and online services you use or through direct mail, email, push notifications, or manual, auto dialed, or prerecorded calls and texts, each with your consent, where necessary. We may combine the information we receive from and about you to improve our interest-based advertising to you and to serve promotional offers, content, advertisements, and other marketing to people whose interests or characteristics are similar to yours.
• Surveys, Sweepstakes, and Message Boards. To administer and enable you to participate in surveys and polls, sweepstakes, contests, and giveaways, and message boards, where you have agreed to this. We may sometimes use a Service Provider to conduct surveys and polls or sweepstakes, contests, and giveaways, but they will be prohibited from using your Personal Information for any other purpose.
• Analyze and Maintain Accuracy. To track the use of our Services, to better understand who is using our Services and how our Services are being used, to measure, analyze, and optimize the effectiveness of our marketing and advertising, and to maintain the accuracy of the information we collect.
• Aggregate and De-Identify. To create aggregate or de-identified datasets.

We may use your Personal Information in other ways than those described in this Privacy Policy, but only with your consent and as communicated to you when we collect such information. For more information about your options for controlling how your Personal Information is used for advertising purposes, please refer to the section titled "Your Advertising Choices and Consent Preferences" below.

How We Share, Sell, or Allow Access to Your Personal Information

GO MD USA may share, sell, or provide access to your Personal Information for the purposes described below, unless prohibited by law or regulations or unless instructed otherwise by you.

Business Purposes

We may share your Personal Information for the following limited business purposes:

• Affiliates. With our affiliates for business, operational, and legal purposes.
• Service Providers. With Service Providers that provide business, professional, or technical support functions for us, help us operate our business and provide the Services you request from us, or administer activities on our behalf, including network operations, website hosting, database management, billing and payment processing, sending and receiving communications, analysis of our Services, and delivery of products and Services. We do not authorize Service Providers to use or disclose the information, except as necessary to perform services on our behalf.
• Protect Our Services and Users. With governmental authorities or other entities if we believe disclosure is necessary or appropriate to protect against fraudulent, malicious, abusive, unauthorized, or unlawful use of our products and Services, to protect our network, databases, Services, devices, users, and employees from physical or financial harm, and to investigate violations of our Terms and Conditions or other contracts.
• Legal Rights and Obligations. With governmental authorities, auditors and third-party identity verification services, credit bureaus or collection agencies, and other entities to the extent necessary to respond to subpoenas, court orders, search warrants, or other legal process, in response to a request for cooperation from law enforcement or another government agency, to comply with legal and regulatory obligations, including identity verification, to prevent fraud and identify theft, to protect, advanced, or defend our rights or the rights of others, to recover payment for previously-billed products and Services, to facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to any and all local, state, or federal governments and governmental agencies, and as otherwise permitted and required by law or regulation.
• Emergencies. With governmental authorities or other entities in cases involving danger of death or serious physical injury to you or any other person, to respond to 911 requests, and for other emergencies or exigencies.
• Caller ID. With the individuals or entities you call or text, limited to your name and telephone number.

Commercial Marketing Purposes

We may share or sell your Personal Information with our affiliates or select marketing partners for our or their commercial marketing purposes. We may also allow these marketing partners to access Personal Information from your use of our Services when we use their analytic and advertising tools, such as cookies, web beacons, pixel tags, log files, local shared objects (Flash cookies), HTML5 cookies, or other technologies that automatically or passively collect information. These third parties may use your Personal Information to deliver generic or interest-based advertisements and marketing to you about their products or services or the products or services of their marketing partners.They may also share or sell your personal information with their affiliates, service providers, and partners. We do not have access to, or control over, the use of your information by these third parties. The collection and use of your information by third parties is subject to those third parties’ privacy policies. If you wish to stop communications from such third parties, you will need to contact those third parties directly. Review “What are your advertising choices and consent options?” below for more information. You can opt out of our sharing or selling of your Personal Information for commercial marketing purposes by visiting and completing our Do Not Sell My Personal Information form or submitting a request in writing using the contact information provided in the “Your Access, Deletion, and Consent Options” or “California Consumer Privacy Rights” sections below.

Aggregate and De-Identified Information

We may share information that has been aggregated or de-identified and does not reveal your identity with third parties for the following purposes:

• to measure, analyze, and improve our products or Services;
• to track to the use of our Services;
• to better understand who is using our Services and how our Services are being used;
• to understand who is using our Services;
• for marketing and analytic purposes;
• to assist universities, laboratories, think tanks, and other entities that conduct networking, social, behavioral, environmental, and other types of scientific research;
• to assist municipalities, government, or other entities that may use this data for purposes, such as municipal and transportation planning and emergency and disaster response coordination; or
• to complete or provide additional information for external reports.

Commercial Marketing Purposes

In addition, we may disclose your Personal Information to external parties for the following purposes:

• Sale or Transfer of Business or Assets. With our professional advisers in connection with a corporate transaction, such as a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganization, liquidation, or other transfer of the business or its assets. If another entity acquires the Company or any of our assets, your Personal Information may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the buyer or transferee use your Personal Information in a manner that is consistent with this Privacy Policy.
• Other Circumstances. We may also use your Personal Information in other circumstances, as disclosed and explained to you at the point of collection and with your consent, where necessary.

‍How You Might Share Your Personal Information with Third Parties

When using our Services, you may choose to use or access services offered by third parties, such as websites, applications, retailers, or the networks of other carriers (such as when you are roaming). In some cases, our Services may have links to websites operated by third parties or plugins for social media services, such as the Facebook Like button. When you interact with third-party services, you may be providing your PersonalInformation to those third parties or they may be automatically collecting yourPersonal Information, such as your IP address or browsing activity. Those services operate independently of our Services, and your Personal Information will be governed by their privacy policies, not this Privacy Policy. We encourage you to review the privacy policies of any third-party services that you use to better understand their privacy practices.

Your Advertising Choices

Interest-Based Advertising

Please review the following information to comprehend the options available to you regarding interest-based advertising on our Services or other websites and online services:

• To opt out of collection and use of your Personal Information for interest-based advertising by companies participating in the Digital Advertising Alliance (“DAA”), please visit optout.aboutads.info or click on the DAA icon when you see it on an online ad.
• To opt out from the use of Personal Information about your online activities for interest-based advertising by Network Advertising Initiative (“NAI”) member companies, please visit optout.networkadvertising.org.
• To opt-out of the use of your mobile device ID for targeted advertising, please see www.aboutads.info/appchoices.
• We use Google Analytics to Measure and Improve Marketing and Advertising and Understand Use of Our Services, including the following Google Analytics features: Google AdWords, Google Display Network Impression Reporting, DoubleClick Platform Integrations, and Google Analytics Demographics and Interest Reporting. To prevent your Personal Information from being used by Google Analytics for these purposes, add the Google Analytics opt-out plugin to your browser, available at tools.google.com/dlpage/gaoptout.
• You may be able to adjust your browser, computer, or device settings to disable cookies, remove or prevent the storage of HTML5, or control other advertising and analytics technology to stop or reduce the amount of interest-based advertising you receive, but doing so may prevent you from using certain features of our Services.
• To manage flash cookies, visit Adobe’s Global Privacy Settings Panel.

Please be aware that choosing to exercise these options may not entirely eliminate the possibility of receiving advertising. You may still receive non-targeted advertising from us, or targeted advertising from third parties, depending on their policies and procedures.

Do Not Track

As there are no common, industry-accepted standards for the operation of Do Not Track (“DNT”) and similar signals, we do not take action in response to such signals.

CPNI Disclosure

As per federal law, GO MD USA has a responsibility to protect your CPNI and you have the right to its confidentiality. Certain purposes permit the Company to use or disclose your CPNI without requiring additional notice or consent. Such purposes include providing you with our Services, protecting you, other subscribers, the Company, and other carriers from fraud, abuse, or illegal usage of the Services, and using it in an aggregated form. Your CPNI is not used for any other purposes by the Company.

If you wish to obtain access to your CPNI, you can make a request by sending an email to support@gomdusa.com or calling (833) 706-3872 . For security reasons, we will only disclose your Personal Information upon receipt of a password that you have provided. If you have not provided a password, we may still release your Personal Information to you by sending it to your record address or contacting you at your record telephone number. To protect your account, it is recommended that you use a strong password unique to your online account and not used for any other services. In addition, if you have authorized an agent in writing to act on your behalf, we may provide your Personal Information to that agent.

Your Access, Deletion, and Consent Options

The following options are available to you regarding the handling of your Personal Information:

• You may request, up to two times each year, that we disclose to you the categories and specific pieces of Personal Information that we have collected about you, the categories of sources from which your Personal Information is collected, the business or commercial purpose for collecting your Personal Information, the categories of Personal Information that we disclosed for a business purpose, any categories of Personal Information that we sold about you, the categories of third parties with whom we have shared your Personal Information, and the business or commercial purpose for selling your Personal Information, if applicable.
• You may correct select Personal Information we have collected from you, such as your Contact Information, Payment Information, and Account Profile Information, using the contact information below or by logging-on to your account at gomdcare.org.
• You may request that we delete any Personal Information that we have collected from you, subject to exceptions to such deletion requests for our business purposes.
• You may update your contact information or opt-out of being contacted with marketing communications (including manual, autodialed, and prerecorded calls and texts; emails; and direct mail) using the contact information below, by replying “STOP” to our text messages, or by unsubscribing from our email communications following the unsubscribe instructions contained within our emails.
• You may request to opt out of our sale of your Personal Information to third parties, and to our affiliated companies that do not share the same brand name, for their direct marketing purposes. If you opt out, it means that we will not share your Personal Information with such third parties to use for their purposes going forward unless you later direct us to do so. To opt out, visit and complete our Do Not Sell My Personal Information form or submit a request in writing using the contact information below.
• Your authorized agent may submit a request on your behalf, after submission of proof of authorization.

To utilize any of the options and choices mentioned above, please get in touch with us through (833) 706-3872 , support@gomdusa.com , or by sending a mail to GO MD USA 1050 E 2nd St, #239, Edmond OK 73034. We assure you that we will not differentiate against you, such as by restricting your access to our products or services or denying you access to products or services of certain quality or pricing if you opt to exercise any of the aforementioned rights.

Your request to limit the use of your Personal Information will be handled promptly. However, it is important to note that limiting our use may not completely stop you from receiving all advertising as you may still receive generic advertising from us or interest-based advertising from third parties, depending on their practices. Please be aware that we cannot guarantee that third parties, including our affiliates, service providers, or partners, with whom we have already shared your Personal Information, will be notified of any requested changes, or that your information will be removed from their databases or records. If you receive marketing communications from these entities, it will be your responsibility to opt-out directly with them. It is important to know that opting out will not impact our ability to provide you with our Services. If you have any questions, please feel free to contact us at (833) 706-3872 , support@gomdusa.com , or by mail GO MD USA 1050 E 2nd St, #239, Edmond OK 73034.

California Consumer Privacy Rights

Your Rights

If you are a California resident, you can take advantage of the following rights:

• You may request, up to two times each year, that we disclose to you the categories and specific pieces of Personal Information that we have collected about you, the categories of sources from which your Personal Information is collected, the business or commercial purpose for collecting your Personal Information, the categories of Personal Information that we disclosed for a business purpose, any categories of Personal Information that we sold about you, the categories of third parties with whom we have shared your Personal Information, and the business or commercial purpose for selling your Personal Information, if applicable.
• You may request that we delete any Personal Information that we have collected from you, subject to lawful exceptions to such deletion requests.
• You may request, up to one time each year, information about our sharing of Personal Information about you with third parties for the third parties’ direct marketing purposes. We will not share Personal Information about you with third parties for their direct marketing purposes if you instruct us not to do so.
• You may request to opt out of our sale of your Personal Information to third parties, and to our affiliated companies that do not share the same brand name, for their direct marketing purposes. If you opt out, it means that we will not share your Personal Information with such third parties to use for their purposes going forward unless you later direct us to do so. To opt out, visit and complete Do Not Sell My Information or submit a request in writing using the contact information below.
• Your authorized agent may submit a request on your behalf, after submission of proof of authorization, in accordance with California law.

To exercise any of the above-mentioned rights, please reach out to us via email at If you have any questions or concerns about this Privacy Policy or how we treat your Personal Information, please contact us using the following information:, by calling (833) 706-3872 , or by sending mail to GO MD USA, 1050 E 2nd St, #239, Edmond OK 73034. We assure you that exercising these rights will not lead to any discriminatory action such as denial of access to our products or services, or limitations in the quality or pricing of products or services available to you.

Personal Information Disclosures

For purposes of compliance with the California Consumer Privacy Act, in addition to other details described in this privacy policy, we make the following disclosures:

• We collect the following categories of Personal Information: Identifiers, financial information associated with you, characteristics of protected classifications under California or federal law, commercial information, internet or other electronic network activity information, geolocation data, audio and visual information, professional or employment-related information, and inferences drawn from the other information to create a profile about consumers.
• We disclose the following categories of Personal Information for a business purpose: Identifiers, financial information associated with you, characteristics of protected classifications under California or federal law, commercial information, internet or other electronic network activity information, geolocation data, audio and visual information, and professional or employment-related information.
• We sell the following categories of Personal Information: Identifiers, commercial information, internet or other electronic network activity information, geolocation data, and inferences drawn from the other information to create a profile about consumers.

How We Protect Your Personal Information

We have put in place reasonable physical, technical, and procedural measures to help prevent loss, misuse, or unauthorized access, disclosure, alteration, or destruction of your Personal Information. To ensure security, we encrypt and hash all passwords and use a secure method to transmit sensitive information such as credit card information and online account communications. We keep your Personal Information only for as long as we reasonably need to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements, resolving disputes, and enforcing agreements. We store the Personal Information we collect from or about you on servers located in the United States, which are subject to US laws. Access to our databases and servers is restricted to authorized personnel such as employees, agents, contractors, service providers, and other third parties who require access to such information in the course of their work. They are obligated to keep your Personal Information confidential and will only access and use it based on our instructions. If third parties require the use of CPNI or other Personal Information, we ensure that they take reasonable measures to protect the confidentiality of that information. While we strive to ensure the security of our network and servers, we cannot guarantee their security, nor can we guarantee that information transmitted over our network or the internet will not be intercepted.

Children’s Information

We do not intend to collect Personal Information from children under the age of 13, and our Services are not targeted at them. If you are a parent or legal guardian of a child under 13 who has provided us with Personal Information without your consent, please contact us at (833) 706-3872 or support@gomdusa.com so that we can delete the child's information.

Privacy Policy Changes

We may update or revise this Privacy Policy at any time. The date of the most recent update will be displayed at the top of this page. Any significant changes to the policy will be communicated to you in advance by email, if possible, but we reserve the right to make immediate modifications if necessary. Please check this page regularly to stay informed of any updates or revisions to the policy and to review them

How to Contact Us

If you have any questions or concerns about this Privacy Policy or how we treat your Personal Information, please contact us using the following information:

Email: support@gomdusa.com

Phone: (833) 706-3872
from your device during normal business hours
Monday – Saturday: 8AM – 5PM EST
Sunday: 10AM – 5PM EST